To request an urgent appointment for today or tomorrow (Monday to Friday)

• Ring the Surgery at 8am
  • Our Phone lines are open Monday to Friday, 8am to 6.00pm on 0208 429 9966.
• Use an online form  24/7 to request an appointment. We will respond within 48 working hours when we are open.
• Use your Patient Access account

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable  health professional to help you.

Home visits

Are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel. If you still think you need a home visit telephone the surgery  before 10:00am.

To request a routine appointment in the next 7 days

• Use your Patient Access account to book appointments up to 4 weeks in advance.
• Use your NHS account (on the NHS website or in the NHS app).
• Use an online form 24/7 to request an appointment. We will respond within 48 working hours when we are open.
• The Practice is open Monday to Friday, 8.00am to 6.30pm.
  • The Surgery doors are open Monday to Friday, 9am to 6.30pm.
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 9am to 6.30pm.
• Ring the surgery on 0208 429 9966.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

• Use your NHS account (on the NHS website or in the NHS app).
• Use your Patient Access account
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 9am to 6.30pm.
• Ring the surgery on 0208 429 9966.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

Go to our ‘Who Should I See?’ page for information about 111, urgent treatment centres, extended access and late-night pharmacies near you.

For more information about our team https://firstchoice.nhs.uk/team/