To request an urgent appointment for today or tomorrow (Monday to Friday)
- Use an online form [insert times OC is available, eg 24/7] to request an appointment. We will respond within [insert OC response time, eg 2 hours] when we are open. We are open Monday to Friday, 8am to 6.30pm.
- Phone us Monday to Friday, 8am to 6.30pm on 0208 429 9966.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.
- Use your Patient Access account
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Home visits
Are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel. If you still think you need a home visit telephone the surgery preferably before 10:30am.
To request a routine appointment in the next 7 days
- Use your Patient Access account to book appointments up to 4 weeks in advance.
- Use your NHS account (on the NHS website or in the NHS app).
- Use an online form [insert times OC is available, eg 24/7] to request an appointment. We will respond within [insert OC response time, eg 2 hours] when we are open. We are open Monday to Friday, 8am to 6.30pm. Or use the [OC app if applicable].
- Phone us Monday to Friday, 8am to 6.30pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.
- Use the NHS App [add any alternative tools] to book a screening test or vaccination.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Patient Access account
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Go to our ‘Who Should I See?’ page for information about 111, urgent treatment centres, extended access and late-night pharmacies near you.
Extended access appointments – GP Access Centres
These GP Access Centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.
These Access Centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 08:00hrs – 20:00hrs access to primary care.
Access appointments can be booked via the Practice or by calling NHS 111.
The GP Access Centre is located at:
Alexandra Avenue Health Centre
275 Alexandra Ave
Harrow
HA2 9DX
Opening Hours: 08:00 -20:00 Monday – Sunday
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone present
